The Electric Cargo Bike Shop Privacy Policy & Cookies


The Electric Cargo Bike Shop will not share or sell customers' details. When you shop at The Electric Cargo Bike Shop, your information is used to process your order and to contact you about it - nothing else. During checkout, you will have the option to store your contact details for repeat orders. We do not store your card details. The Electric Bike Shop will send you occasional emails with updates and offers unless you indicate you do not want to receive them. You can also unsubscribe from our emails at any time using a link at the bottom of the email.


Protecting Your Data


The Electric Cargo Bike shop is committed to protecting your privacy. We comply with the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and the SafeBuy Code of Practice. Information we collect to process your order will only be shared with parties involved in fulfilling your order. We do not send spam. The information we hold may include: 


  • Name 
  • Address 
  • Phone number 
  • Email address 
  • Credit/debit card details (only until a card order is processed) 
  • Other information necessary for processing your order 

  • The data will be held in accordance with our internal security policy. If we propose to send your data outside the European Economic Area (EEA) we will seek your consent first. We will never collect sensitive information about you without your agreement. You have a right to ask for a copy of the information we hold about you, which we will provide for a small fee. We will delete information or correct inaccuracies at no charge, as soon as you make the request. Data will only be released to third parties (e.g. the police) on request where there is a legal requirement to do so. 


    Our Website Cookies Policy 

    A cookie is a small file of text which we transfer to your hard drive through your web browser, as with most websites, when you visit our website and use certain pages or features on the site, especially when placing an order. It enables our own system to recognise you when you visit our website again and improve our service to you. This information can be used to enhance the content of our website and make your use of it easier. For more information about cookies please visit www.allaboutcookies.org 


    Cookies 

    When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally. 


    These pieces of information are used to improve services for you through, for example:

  • enabling a service to recognise your device so you don't have to give the same information several times during one task
  • recognising that you may already have given a username and password so you don't need to do it for every web page requested
  • measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast 

  • You can manage these small files yourself and learn more about them through Internet browser cookies - what they are and how to manage them. 


    Our use of cookies 

    When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally. 


    These pieces of information are used to improve services for you through, for example:
     
  • recognising that you may already have given a username and password so you don't need to do it for every web page requested 
  • measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast 
  • analysing anonymised data to help us understand how people interact with govt services so we can make them better 

  • You can manage these small files and learn more about them from the article, Internet Browser cookies- what they are and how to manage them. 


    There are two types of cookie you may encounter when using The Electric Cargo Bike Shop : 


    First party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site. 

    Third party cookies: these are cookies found in other companies' internet tools which we are using to enhance our site, for example Facebook or Twitter have their own cookies, which are controlled by them. 


    Changes to this privacy policy 

    If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties. 


    You can use the settings of your browser to block, or delete cookies as you wish. Do please note that blocking cookies may slow down your experience on our website, or cause issues with placing an order, as cookies are often required to help with a smooth checkout process! 


    If you have any questions about our cookies policy or feedback please contact us on 0117 452 6571 or via our contact us page link at the top of the page.